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Updating the Status for a Received Issue

When you receive an Issue from your Partner, as an Issue Owner or Issue Administrator, you can update the status of an issue to Sent For Review. This will notify your Partner that the issue has been completed from your end and is ready for their review.

Update Issue Status

  1. Navigate to the Partners Module and select the intended Partner Space as shown below.

    Updating the Status for a Received Issue 1[R360].png

  2. Click on the Issues Screen and click on the Issue Name or Issue ID.

    Updating the Status for a Received Issue 2[R360].png

  3. From the Issue Details tab, click on the Edit Details button, as shown below.

    Updating the Status for a Received Issue 3[R360].png

  4. Click on the Status dropdown arrow and select the Sent for Review option.

    Updating the Status for a Received Issue 4[R360].png

  5. The Update Issue Status Window will pop-up. Here, you will be able to click the dropdown arrow to finalize your selection. Click on the Update Status button to proceed.

    Updating the Status for a Received Issue 5[R360].png

  6. Click on the Save Changes button to confirm your selection.

    Updating the Status for a Received Issue 6[R360].png

Note: An email notification will be sent to your partner indicating that the Issue is ready for review.