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Adding an Existing User as Internal Collaborator

The Issues Module allows users to collaborate internally (within their organization) on an Issue. Users can add internal users using Internal Collaborators to assist in either creating or responding to an issue.

Note: By default, Issue Owners and Issue Administrators are the only ones who can see an Issue. You must add users within your company as Internal Collaborators to share an issue with a colleague.

Add by Selecting Existing Users

  1. Navigate to the Issues Module and click on the Issue Name or Issue ID.

    Editing Issue Owner 1[R360].png

  2. Then from the Issue Details Screen, click Internal Collaborators as shown below.

    Adding an Existing User as Internal Collaborator 2[R360].png

  3. Click Add New Collaborator, then type to search and select your colleague's name from the list.

    Adding an Existing User as Internal Collaborator 3[R360].png

  4. Once added, you will see a Success message to confirm this selection. The user will be added as an Internal Collaborator and will receive an email notification informing them that they have been added to this issue as a collaborator.

    Adding an Existing User as Internal Collaborator 4[R360].png

    Note: By default, you can select only existing users who are already registered users in the platform as Internal Collaborators.