Managing Standard and Custom Fields

System Administrators have the ability to manage standard and custom fields. Users can edit field details and change the field layout to optimize their field management experience.

The steps in this article apply to the following platform entities:

  • Partners
  • Users

  • Answer Library

This article covers the following topics:

For information on how to add custom fields, please see our full help article below:

Managing Platform Fields

Editing Custom & Standard Field Details

Users can modify Standard fields and Custom fields in case they wish to change the details related to the entity field.

All the Standard fields have the below limitations while performing the edit action:

  • The name of the field is editable for Standard fields.

  • The group cannot be edited for a Standard field.

  • Type and Sub-type for a Standard field cannot be edited.

  • The 'Required' property remains un-editable for a Standard field.

  • The 'Enabled' property cannot be edited for all the mandatory Standard fields.

  1. To edit a field, click on the 3 dots icon and select the Edit option.

    Managing Standard and Custom Fields 1[R360].png
  2. For Custom fields, you can edit the Name and Group of the field as well as enable/require the field. Once you are done with your edits, click Save Changes button as shown below.

    Managing Standard and Custom Fields 2[R360].png

Changing the Field Layout

System Admins have the option to change the field layout or change the arrangement of the fields that appear in the Fields Screen.

Note: The Default fields cannot be rearranged.

To change the ordering of fields, you can click on the 6 dots icon icon for a field and drag-and-drop it to a new position as shown below and your changes will be automatically saved.

Managing Standard and Custom Fields 3[R360].gif

System Administrators can also organize custom fields into groups for easier management and viewing. For more information on field groups, please see our full help article below: