We're excited to announce a set of powerful new features coming with our March 13th, 2026 release. Driven by your valued feedback, these enhancements will streamline workflows, boost productivity, and elevate your overall user experience.
This article covers the following topics:
Release Notes Summary
This release focuses on making Response360 easier to manage at scale, with improvements to Answer Library organization, collaboration, and content tracking.
- Q&A usage tracking: Answer Library Q&As now show usage metrics, helping teams identify highly used content and spot answers that may need review or retirement.
- Folders and subfolders: Organize Answer Library content with folders and nested subfolders to better categorize Q&As and improve discoverability as your library grows.
- Comments on individual questions: Users can now add comments directly on a specific question within a questionnaire and @mention teammates. Each question has its own thread, keeping discussions in context and reducing back-and-forth outside the platform.
- Custom attributes: Admins can now add custom attributes to external RFPs and DDQs to better match internal tracking needs and reporting workflows.
Integrations
We’re expanding CENTRL integrations to reduce manual file handling and connect questionnaire workflows to the systems your teams already use.
Note: The integration below is not enabled by default. Please contact your account manager to enable them.
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SharePoint: Use documents stored in SharePoint (questionnaires, responses, policies, and supporting materials) directly in Response360—reducing download/upload steps and version control risk.
- Admin setup: Enable/disable SharePoint in System Admin → Integrations.
- Answer with files from Sharepoint: When answering a questionnaire or assessment you can select files from your SharePoint instance.
- Use SharePoint files in Research Assistant: Add SharePoint documents as ad hoc sources when researching and drafting responses.
Note to Clients:
- Our release is scheduled between noon and 3 PM PST. During this window, some application areas may experience brief reduced functionality, and the application may be temporarily unavailable for up to 1 hour with downtime after 2 PM PST.
- We are introducing the use of the Embrace AI Assistant in conjunction with Zendesk to enhance support case management workflows. This update is part of a broader initiative to integrate AI into existing support processes to improve ticket response efficiency and better leverage internal knowledge sources.
Release Notes Details
To view the release notes details, click here.