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Quick Start Guide: Response360 Adding and Managing Users

This document will guide you through the process of adding and managing questionnaire administrators.

The following topics are covered:

System Administrators

System Admin Users have the ability to create and manage users, organizations, roles and permissions.

Create Users

  1. From the System Admin Module, navigate to the Users screen and click on the Add User button to create a new user.

    Quick Start Guide: Response360 Adding and Managing Users 1[R360].png

  2. The user's first and last name as well as their email address is required to save a new user.

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  3. You have the ability to enable System Admin Access here, as well as many other capabilities. Click on the System Admin Access toggle to select the system admin access permissions.

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    Please see our help article for more information about system admin user access: Managing System Administrator User Access.

User Organization

Click on the Primary Organization dropdown to select an organization for your user.

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Roles and Permissions

  1. Under the 'Role' section, click the Select button to change the current role for the user.

    Quick Start Guide: Response360 Adding and Managing Users 5[R360].png

  2. Click on the checkbox button(es) on the left side to select another role(s). A user can have multiple roles. Optionally, you can click on the Update Role Permissions link to be brought to the Roles Screen, where you can manage or create any roles. Once done updating the user's role(s), click on the Select Role button to save your changes.

    Quick Start Guide: Response360 Adding and Managing Users 6[R360].png

    For more information on roles and permissions, please refer to our help article:

    Roles and Permissions – CENTRL

Enabling Questionnaire Admin Access

System Administrators can navigate to the System Admin Module and click on any existing user or create a new user, then select the Questionnaire Admin permission under ‘Advanced Capabilities’ as shown below.

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This will provide the user with Questionnaire Admin access. Questionnaires Admins can view all Active Assessments within their division with the same abilities as the existing Questionnaire Owner. For example, Questionnaire Admins can answer questions, assign questions, and submit back questions to partners across all Assessments within their division.

Logging in as a Questionnaire Administrator

To log in to CENTRL, visit: https://web.oncentrl.com/#/login

  1. Enter your email address and click on the Continue button.

    Quick Start Guide: Response360 Adding and Managing Users 8[R360].png

  2. Enter your password and click on the Login button to proceed.

Viewing and Managing Assessments

When a Questionnaire Admin user logs in, they will be able to view all assessments published to their organization.

QA Admins can see all assessments published to their organization, no matter if the assessment was published to them or not. QA Admins will have the ability to change the collaborators of any assessments, in case any assessments must be reassigned or need additional recipients to collaborate with.

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Reaching out to CENTRL Support

From the Help Widget

  1. To use our self-service help widget, begin by clicking on the Help icon on the bottom-left of your screen.

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  2. Once clicked, the Help Window will appear where you can use keywords to search for relevant help articles. If you are unable to find what you're looking for and would like assistance from our support team, click on Get in touch.

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  3. Once you've clicked on Get in touch, you will be presented with two options:

    • Live chat

    • Submit a Support Request

    Click on Submit a Support Request to reach out to us via email.

    Quick Start Guide: Response360 Adding and Managing Users 13[R360].png

  4. When clicking on Submit a Support Request, you will be prompted to fill out the fields on the Contact Us form. Once you are done entering the relevant information, click on the Send button to submit a support ticket.

    Quick Start Guide: Response360 Adding and Managing Users 14[R360].png

From the CENTRL Help Center

You can also view our Help Center articles for further assistance on how to respond to assessments and more. To navigate to the Help Center, click the My Profile icon and select Help Center. This will automatically open the Help Center in a new tab.

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Alternatively, you can use the link: https://supportcenter.oncentrl.com/hc/en-us to view the Help Center.

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Note: Using the link above will not automatically sign you in. You must sign in to view all help center articles.

From the Help Center, you can also submit a Support Request as shown above. As well, you can view any of your open support requests by clicking your Profile dropdown arrow and selecting My Activities.

Note: Support agents are available Monday - Friday, 5:00 AM to 8:00 PM US/Pacific time.