Viewing Issues

When you receive an Issue from your Partner, you can view, manage and update issues from the Issues Screen. Once you have navigated to your issue, the Issue Details screen will display the details of the issue and other knowledgeable information such as its Severity, Status, Assessment Source (if any), and more.

This article includes the following topics:

Navigating to Issues

Guest Users

1. Navigate to the Partners Module and select the desired Partner's page as shown below.

   

2. Click on the Issues Screen and click on the Issue Name or Issue ID.

   

Subscribed Users

Navigate to the Issues Module and click on the Issue ID to view the details.

Viewing Issues Details

You can navigate through the Issue Details tab, External/Internal Messages tab, and History Tab to view the Issue's information and description

For more information on navigating through an Issue, please refer to our Help Center articles below.

• Updating the Status of a Received Issue

• External Messaging for Issues

• Creating Management Updates

• Downloading Reference Documents for an Issue

• Adding an Existing user as an Internal Collaborator